Observe.AI is an Intelligent Workforce Platform that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.

  • Transcribe and analyze 100% of your agent-customer conversations, and surface insights that improve CX, drive revenue growth, boost operational efficiency and mitigate compliance risk.
  • Monitor quality on 100% of conversations, rapidly evaluate agent performance and deliver contextual feedback that inspires action.
  • Bring out the best in every agent. Gain a holistic line of sight into agent performance. Support agents with situational context plus targeted coaching feedback.

How Observe.AI Works

Observe.AI transforms your contact center end-to-end, surfacing intelligence across every conversation, providing employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improving critical metrics across every customer touchpoint.

  1. Gain 100% visibility into customer conversations. Turn every interaction into business-improving intelligence.
  2. Boost employee productivity through AI-driven evaluations and context-driven coaching. Evaluate in a fraction of the time and coach with confidence.
  3. Create a powerful feedback loop that drives continuous improvement across every customer touch point.

How to get most out of Observe.AI with AI Guides

Get an unbiased assessment of your needs, and shortlist the best options.  Make sure you only buy what you need, and that it will work in your environment.

Discuss how multiple tools can fit together, so that you can drive efficiencies in your practice, and find new sources of value for clients as the rate of technological change accelerates.

Save valuable billable hours trying to master AI and develop your sourcing strategy. Focus on your business instead.

Initial Assessment

First, we find out whether your business has the potential for a successful AI project that supports your goals. (If it doesn’t, we’ll tell you!)

Discovery Report

We conduct exhaustive interviews and analysis in order to define the objectives you need to meet to succeed.

Solutions Report

Finally, you get a detailed roadmap for reaching those objectives, and we point you to the right vendors for your project.

Avoid falling behind in the race to deploy AI.

Instead, you can mitigate the risks of your investment and tap into the power and potential of artificial intelligence to transform your business into a leading force in your industry.

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