Replicant

The Replicant Thinking Machine™ provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI

  • Forecast your potential call center savings when you use Replicant to resolve customer issues quickly and naturally over the phone.
  • Answer every call 24/7 and eliminate wait times regardless of call volumes and unexpected spikes with a first-line of defense.
  • Resolve customer issues with natural, human like AI-powered conversations that recognize what customers need instantly.
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How Replicant Works

Immediately respond to all callers, locate user accounts in milliseconds, and resolve Tier-1 customer support issues with an empathetic, human-like voice. Powered by fast, accurate, and contextual voice AI, the Thinking Machine works 24/7/365 and never tires.

  1. Capture and transcribe what your customers are saying on every service interaction to get real-time, searchable insights into your customer data.
  2. Provide support for almost any language your customer’s speak with 30+ languages and variants to ensure every customer is heard and spoken to.
  3. Service customers using the same AI models, regardless of channel, for consistent experiences across phone, SMS, and mobile web pages. Engage with customers over the phone then send an SMS or a mobile web page to capture information faster while the Thinking Machine™ waits on hold.

How to get most out of Replicant with AI Guides

Get an unbiased assessment of your needs, and shortlist the best options.  Make sure you only buy what you need, and that it will work in your environment.

Discuss how multiple tools can fit together, so that you can drive efficiencies in your practice, and find new sources of value for clients as the rate of technological change accelerates.

Save valuable billable hours trying to master AI and develop your sourcing strategy. Focus on your business instead.

Initial Assessment

First, we find out whether your business has the potential for a successful AI project that supports your goals. (If it doesn’t, we’ll tell you!)

Discovery Report

We conduct exhaustive interviews and analysis in order to define the objectives you need to meet to succeed.

Solutions Report

Finally, you get a detailed roadmap for reaching those objectives, and we point you to the right vendors for your project.

Avoid falling behind in the race to deploy AI.

Instead, you can mitigate the risks of your investment and tap into the power and potential of artificial intelligence to transform your business into a leading force in your industry.

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