Talkdesk provides a better way for organizations to intelligently unlock the promise and potential of great customer experience.
- Deliver personalized, intelligent, and secure engagements across voice, and digital channels.
- Turn your healthcare contact center into a patient-focused strategic resource.
- A modern cloud contact center solution to help travel and hospitality companies deliver fast scalable customer service.
How Talkdesk Works
Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes.
Simplify and automate the process of forecasting, staffing, and scheduling, so that your supervisors and resource planners can spend less time struggling with technology, and more time getting results.
- Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.
- Generate optimized schedules designed to improve your operational efficiency and quality of service. Talkdesk’s powerful scheduling algorithm automatically accounts for agent skills and scheduling rules as it simulates and evaluates up to 20,000 potential schedules per second.
How to get most out of Kira with AI Guides
Get an unbiased assessment of your needs, and shortlist the best options. Make sure you only buy what you need, and that it will work in your environment.
Discuss how multiple tools can fit together, so that you can drive efficiencies in your practice, and find new sources of value for clients as the rate of technological change accelerates.
Save valuable billable hours trying to master AI and develop your sourcing strategy. Focus on your business instead.
First, we find out whether your business has the potential for a successful AI project that supports your goals. (If it doesn’t, we’ll tell you!)
We conduct exhaustive interviews and analysis in order to define the objectives you need to meet to succeed.
Finally, you get a detailed roadmap for reaching those objectives, and we point you to the right vendors for your project.
Avoid falling behind in the race to deploy AI.
Instead, you can mitigate the risks of your investment and tap into the power and potential of artificial intelligence to transform your business into a leading force in your industry.