Case Study of AI in Insurance Industry
Catalyst — Why Change?
A boutique travel insurance broker was frustrated that so many of its processes were overly manual.
Anne, the firm’s owner, could see her brokers wasting hour after hour on data entry or data extraction.
Not only was this inefficient, but her employees also didn’t like the work either.
Anne thought, “there has to be a better way to automate these tasks!”
But Anne is not a technical person. Even if she was, she felt there were so many potential options, and she didn’t have the time to properly research them and determine what would work for her firm.
This left Anne feeling worried that she was missing out on opportunities that her competitors would find.
For less than $5000 (after the CDAP subsidy) we gave Anne a customized Roadmap on how to use a “bot” to complete many of those manual tasks for her employees.
What made our Roadmap different?
Unlike most IT vendors, we’re listeners. We don’t jump to conclusions. We didn’t tell Anne what product she “needed” to buy.
Instead, we’re independent. We’re vendor agnostic. We are only interested in what will work best for her.
That means we took the time to understand Anne’s vision, and what will work in her environment.
It also means asking her good, but hard questions about how to scale her business.
That makes us your expert sounding board and your guide on crafting a Roadmap that will work for you.
Anne now has a plan to significantly reduce the amount of time brokers spend on repetitive tasks.
With the click of a button, several “behind the scenes” tasks, like fetching client information, will be completed by the bot.
Bots can do this work faster and more consistently than a person can, and they can do it 24/7 and without ever taking sick day or leaving for another firm.
Automation also allows brokers to process each client more quickly, and with a better user experience.
This is just the beginning of a longer- term introduction of a digital workforce for Anne.
Demand for travel insurance is seasonal, and with digital workers Anne will be able to ramp up and scale down services without altering headcount.
If you want a partner in a journey like this, book a free 30 minute Discovery Consultation with AI Guides to see if we are a good fit. (If we aren’t, we’ll let you know).
How to Ensure the Successful Use of AI in Your Company
First, we find out whether your business has the potential for a successful AI project that supports your goals. (If it doesn’t, we’ll tell you!)
We conduct exhaustive interviews and analysis in order to define the objectives you need to meet to succeed.
Finally, you get a detailed roadmap for reaching those objectives, and we point you to the right vendors for your project.
Avoid falling behind in the race to deploy AI.
Instead, you can mitigate the risks of your investment and tap into the power and potential of artificial intelligence to transform your business into a leading force in your industry.